The world is changing at a pace never seen before. Today, technology We work closely with our clients to understand their businesses, products and services – and leverage this understanding to help them deliver greater value to their customers. Be it in terms of constantly reengineering their customer-connect processes, supporting their expansion plans with our extensive delivery footprint, launching products at a pace faster than ever – while never letting customer satisfaction drop, being there for their customers 24x7, extending citizen services at a scale never seen before, or, boosting collections through a mix of persistence, process and technology, Tata BSS has time and time again delivered on the diverse expectations of its clients.

At Tata BSS, we value and respect our client’s business and brand, as much as we value our own. We see every customer interaction as an opportunity to represent our client’s brand with pride, enhance the client’s value in their customer’s lives, and ultimately, shape a world where customers and businesses trust one another, see long-term value in the association, and support each other’s ambitions and aspirations.

Website: https://www.tata-bss.com

Domain: Customer Support 

Designation: Executive 

Eligibility Criteria:

  • B.E/ B.Tech, B.Sc, B.Com, MCA, BBM, BA, MCA, M.Sc, MBA (any discipline) 2017 graduates with 60% aggregate throughout academics need apply.

CTC per Annum: INR 1,23,360 

Job Description:

  • Attend inbound & Out Bound calls, respond through email and chat of customers with regards to give or take information.
  • Ability to up sell/ cross sell.
  • Ability to understand what makes the customer tick.
  • Implement all feedback given by Supervisors.
  • Questions team leader or manager to obtain full understanding of what information is being requested.
  • Provide correct and quality information to customers on every call, promote good listening and English grammar skills.
  • Manage length of calls.
  • Service levels and quality of resolution provided for service requests processed.
  • Nil Repeat requests (Calls/SMS/Emails etc)

Bond Period: NA

Skills Required:  

  • Excellent typing skills (Quality & Speed)
  • Excellent communication skills
  • Ability to handle telephonic conversations
  • Good spoken English & Hindi mandatory.
  • Good Listening skills
  • Good comprehension
  • Speed and quality of resolution
  • Good inter-personal skills. Mange relationships with external and internal customers.
  • Ability to perform under stress

Selection Process:

1st round: Group Discussion

2nd round: Written Test

3rd round: HR interview

4th round: Interview with Operations team

Additional Information:

Please carry your updated resume, passport size photo & a govt issued photo ID proof. 

Placement drive updates:

Day/ Date of interview: 25th, 26th & 27th October 2017

Number of students applied: 192

Number of students attended: 25

Number of selects: 02

TASK Congratulates the following students who got selected at Tata Business Support Services Limited.

List of Selected Candidates:

S.NO Name of the Student TASK Registration Number Name of the college District
    1 Sampath Pranav Sharan  13241A03A6 Gokaraju Rangaraju Institute of Engineering and Technology
Hyderabad
    2  Ayesha siddiqa shaik  130154144 Priyadarshini Degree College Khammam