The world is changing at a pace never seen before. Today, technology We work closely with our clients to understand their businesses, products and services – and leverage this understanding to help them deliver greater value to their customers. Be it in terms of constantly reengineering their customer-connect processes, supporting their expansion plans with our extensive delivery footprint, launching products at a pace faster than ever – while never letting customer satisfaction drop, being there for their customers 24x7, extending citizen services at a scale never seen before, or, boosting collections through a mix of persistence, process and technology, Tata BSS has time and time again delivered on the diverse expectations of its clients.
At Tata BSS, we value and respect our client’s business and brand, as much as we value our own. We see every customer interaction as an opportunity to represent our client’s brand with pride, enhance the client’s value in their customer’s lives, and ultimately, shape a world where customers and businesses trust one another, see long-term value in the association, and support each other’s ambitions and aspirations.
Domain: Customer Support
- B.E/ B.Tech, B.Sc, B.Com, MCA, BBM, BA, MCA, M.Sc, MBA (any discipline) 2017 graduates with 60% aggregate throughout academics need apply.
CTC per Annum: INR 1,23,360
- Attend inbound & Out Bound calls, respond through email and chat of customers with regards to give or take information.
- Ability to up sell/ cross sell.
- Ability to understand what makes the customer tick.
- Implement all feedback given by Supervisors.
- Questions team leader or manager to obtain full understanding of what information is being requested.
- Provide correct and quality information to customers on every call, promote good listening and English grammar skills.
- Manage length of calls.
- Service levels and quality of resolution provided for service requests processed.
- Nil Repeat requests (Calls/SMS/Emails etc)
Bond Period: NA
- Excellent typing skills (Quality & Speed)
- Excellent communication skills
- Ability to handle telephonic conversations
- Good spoken English & Hindi mandatory.
- Good Listening skills
- Good comprehension
- Speed and quality of resolution
- Good inter-personal skills. Mange relationships with external and internal customers.
- Ability to perform under stress
1st round: Group Discussion
2nd round: Written Test
3rd round: HR interview
4th round: Interview with Operations team
Please carry your updated resume, passport size photo & a govt issued photo ID proof.
Placement drive updates:
Day/ Date of interview: 25th, 26th & 27th October 2017
Number of students applied: 192
Number of students attended: 25
Number of selects: 02
TASK Congratulates the following students who got selected at Tata Business Support Services Limited.
List of Selected Candidates:
|S.NO||Name of the Student||TASK Registration Number||Name of the college||District|
|1||Sampath Pranav Sharan||13241A03A6||Gokaraju Rangaraju Institute of Engineering and Technology||
|2||Ayesha siddiqa shaik||130154144||Priyadarshini Degree College||Khammam|