SYKES has thrived for four decades doing one thing exceptionally well: helping people feel like they truly matter.
Headquartered in Tampa, Florida, with customer contact management centers throughout the world, SYKES is a global leader in providing comprehensive customer contact management solutions and services in the business process outsourcing (BPO) arena to Global 2000 companies, primarily in the communications, financial services, and technology, healthcare and transportation & leisure industries.
Our differentiated end-to-end service platform effectively engages consumers at every touch point in their customer lifecycle, starting from digital marketing and acquisition to customer support, technical support, up-sell/cross-sell and retention. We provide services through multiple communication channels encompassing phone, e-mail, web, chat, social media and digital self-service.
Domain: Technical Support
Designation: Technical Support Engineer
- B.E/ B.Tech (CSE, IT, ECE & EEE disciplines only) 2018 graduates with 60% aggregate throughout the academics only need apply.
CTC per Annum: INR 2,30,000
Troubleshoots and isolates network troubles by utilizing (local or remote) laboratory equipment/resources to recreate, re-produce or simulate the trouble
Add/Change configurations for backup configs, missing or mismatch bootfile IOS image
Hostfile management and server (DMS poller) monitoring
Completion of Turn Up complex virtual and software-defined service line (Flexware and SD-WAN)
Trouble Isolation for 4G Out-of-Band support (Wireless Network)
Special projects such as scripting and automation process
Bond Period: NA
Knowledgeable in LAN and WAN topology
Basic knowledge in Linux/UNIX environment
Background with Cisco and Juniper Networking Device
Knowledgeable in Server Management and polling issues
Basic scripting and coding skills
Preferably University Graduate of IT-related course
CCNA, LINUX or equivalent knowledge preferred
Outstanding oral and written communication and interpersonal skills
Strong computer skills
Strong evaluation and analysis skills
Strictly adheres and demands strict adherence to the company’s policies
Excellent attention to details
1st round: HR Interview
2nd round: Online assessment Test
3rd round: Interview with Operation Manager
4th round: Client Interview
Please carry your updated resume, passport size photo & a govt issued photo ID proof.
Flexible to work in Night Shifts
Placement drive updates:
Day/ Date of interview: Saturday, 14th July 2018
Number of students applied: 558
Number of selects: Zero