SYKES has thrived for four decades doing one thing exceptionally well: helping people feel like they truly matter.

Headquartered in Tampa, Florida, with customer contact management centers throughout the world, SYKES is a global leader in providing comprehensive customer contact management solutions and services in the business process outsourcing (BPO) arena to Global 2000 companies, primarily in the communications, financial services, technology, healthcare and transportation & leisure industries.

Our differentiated end-to-end service platform effectively engages consumers at every touch point in their customer lifecycle, starting from digital marketing and acquisition to customer support, technical support, up-sell/cross-sell and retention. We provide services through multiple communication channels encompassing phone, e-mail, web, chat, social media and digital self-service.

Website: http://www.sykes.com

Domain: Customer Support services

Designation: Associate - (Technical Support)

Eligibility Criteria:

  • B.E/ B.Tech B.SC, B.Com, BBA, BCA, BBM, BA, MCA, M.Sc, MBA (all disciplines) with 60% aggregate throughout academics and no backlogs Graduating in 2017.

CTC per Annum: INR 1,50,000+ Incentives

Job Description :

  • Technical support in business to business and business to consumer environments.
  • Marketing and any outbound calling support.
  • Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet.
  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
  • Accurately process and record call transactions using a computer and designated tracking software.

Bond Period: NA

Skills Required:

  • Excellent Verbal and written Communication Skills.
  • Knowledge on BPO and ITES Industry.
  • Excellent Communication skills in English, Hindi, Urdu and Telugu Any Two Languages are Mandate.
  • Should be a computer savvy.

Selection Process:

1st round: HR interview

2nd round: Online assessment test

3rd round: Interview with operations manager

4th round: Interview with client

Additional Information:

Please carry your updated resume, passport size photo & a govt issued photo ID proof.

Flexible to work in Night Shifts.

Placement drive updates:

Date of interview: 17th May 2017 to 19th May 2017

Number of students applied: 964

Number of students attended: 38

Number of selects: 02

TASK Congratulates the following students who got selected at SYKES Business Services India Pvt. Ltd.

List of Selected Candidates:

S.NO Name of the Student

              TASK    Registration Number

Name of the College  District Name
   1 Sonth Vishal 13671A0598 J. B. Institute of Engineering and Technology  Rangareddy
   2 M saiteja 13UQ1A0327 Vignan Institute of Technology and Aeronautic Engineering Yadadri Bhuvangiri