Founded in 2007, Next Education is a fast-growing, technology-driven company revolutionising the education system in India. Every day, our innovative products and solutions transform the lives of 10% of India’s private-school-going children. More than 10,000,000 students study in 10,000 of our partner schools, across a wide socio-cultural and geographical spectrum of the country.

Website: http://www.nexteducation.in/

Domain: Customer Support services 

Designation: Associate

Eligibility Criteria:

  • B.Sc, B.Com, BBA, BCA, BBM, BA, MCA, M.Sc. MBA (any disciplines) with minimum 60% aggregate throughout the academics and no backlogs Graduating in 2018 only need apply.

CTC per Annum: INR 1,40,000 – INR 1,85,000

Job Description:

  • Non-Voice process: Purpose and Scope of the Position
  • Need to follow up with ELSE on submission of monthly documents to HO
  • Work with Deputy Managers to resolve issues if any
  • Escalate cases to OPS AVP in Bi-Weekly meeting
  • File all the cases and send to Kochi (Quarterly Basis)
  • Should be self-motivated
  • Should take ownership and responsibility of total process
  • Voice process: Handle both inbound and outbound calls
  • Process and generate agreements for the POs raised by the sales team
  • Resolve RTs raised on SPC Q with proper solution maintaining the TAT of 24 hours
  • Coordinate with other departments for faster resolution of cases
  • Work on other (one-time) responsibilities given by the manager and ensure it is completed within specified timeline

Bond Period: 1 year

Skills Required:

  • Good Communication Skills in English and Hindi are mandatory. Any other regional language like Malayalam, Tamil, Kannada, Bengali, Gujarati and Marathi would be added major benefit
  • Should be able to do multitask e.g. listening, documenting information, seeking information and problem solving while on call
  • Working knowledge of computers and internet savvy
  • All the requirements would need excellent communication and written skills and knowing any other regional language would be an added advantage to the candidate

Selection Process:

1st round: Written Test (Aptitude and Reasoning  and Logical thinking)

2nd round: Essay writing test

3rd round: HR Interview

Additional Information:

Please carry your updated resume, passport size photo & a govt issued photo ID proof.

LAST DATE TO APPLY: 11:00 AM , 16th June 2018

Awaiting confirmation of interview schedule from Next Education India Pvt Ltd.

For more details please contact:

Contact Person: Ms. Deepika

Email ID: placementexecutive5_cr_task@telangana.gov.in

Contact Number: 040 - 48488246