Founded in 2001, Knoah Solutions is a leading offshore outsourcing company with multiple facilities in Hyderabad, India. We provide both large and small organizations with world-class multi-channel customer and technical support services, and business process outsourcing (BPO). Built on a solid framework of experience, process-orientation, superior staffing and training, state-of-the-art facilities, and cutting-edge technologies, Knoah is dedicated to maximizing the value derived from outsourcing for each and every client we support. Knoah Solutions operations and processes have been ISO 9001:2000 certified. In 2006, Knoah was recognized by The Global Services 100 as a Top 100 Provider and was recently named a *Rising Star* by The International Association of Outsourcers (IAOP) Global Outsourcing 100.

What enables us to succeed with both large and small organizations is our ability to provide a robust, always-on infrastructure with well defined, certified best practices, a transparent reporting framework and the flexibility to adjust to changing requirements. Large organizations appreciate our flexibility and responsiveness and smaller companies appreciate the solid, professional environment for entrusting their support services. Both appreciate the award winning results we provide to their customers.

Our approach enables companies to be more focused on their core business, free up resources, and gain access to expertise and advanced technologies, all while reducing costs and improving customer satisfaction. Quite simply, Knoah is more accessible, flexible, responsive, and scalable than our competitors. At Knoah, we believe in partnerships that go beyond the vendor/client relationship that is often the norm for larger outsourcers.

Website: http://www.knoah.com

Domain: BPO

Designation: Technical Support Executive ( Non - voice)

Eligibility Criteria:

  • B.E/ B.Tech, B.A ,B.Com, BCA, B.Sc, MCA, MBA (any discipline) 2016/ 2017 graduates with minimum 60% aggregate throughout the academics and no backlogs only need apply

CTC per Annum: INR 1,50,000 + Free Transportation + Variable Incentives 

Job Description:

  • Assist & respond to technical and customer queries via email, chat.
  • Ensure all contacts are documented using the tracking tool.
  • Ensure customers are satisfied with services offered. 

Bond Period: NA

Skills Required:

  • Should possess effective written communication skills and comprehension skills.
  • Should have command on internet concepts, networking concepts, Operating System concepts in XP, Vista, 7 and Mac, Computer basics, Wireless Communication, Mobile applications, Mobile technology, electronic gadgets.
  • Excellent Typing Speed: (At least 30 wpm).
  • Excellent interpersonal, intrapersonal skills, team player.

Selection Process:

1st round: English Proficiency Test 

2nd round: Language Assessment 

3rd round: Technical and Typing Test 

4th round: Operations Manager Round 

5th round: HR Interview

Additional Information:

Please carry your updated resume, 2 recent passport size photographs & a govt issued photo ID proof. 

English proficiency test (Basic questions in English grammar, vocabulary, reading comprehension, true/false, fill in the blanks, paragraph writing etc.…)

Language Assessment – Chat Simulation assessment (Basic questions on their profile, customer service skills, general questions to assess their written communication skills, spontaneity & thought flow)

Technical test (Written assessment on ISP & Networking concepts & Technical troubleshooting ISP issues /DTV/ Blue Ray Players etc...)

Typing Test (30 plus words are required per minute) 

Placement drive updates:

Day/Date of Interview: Thursday, 25th January 2018

Number of students applied: 414

Number of students attended: 47

Number of selects: 01

TASK Congratulates the following students who got selected at Knoah Solutions.

Selected Candidate Details:

S.NO Name of the Student TASK Registration Number Name of the College District
   1  Suma Akarapu 14255A0508 G.Narayanamma Institute of Technology & Sciences  Rangareddy