The Karvy Group is today a well diversified conglomerate. Its businesses straddle the entire financial services spectrum as well as data processing and managing segments. Since most of its financial services were retail focused, the need to build scale and skill in the transaction processing domain became imperative. Also during stressed environment in the financial services segment, the non financial businesses bring in a lot of stability to the group’s businesses.

Karvy’s financial services business is ranked among the top-5 in the country across its business segments. The Group services over 70 million individual investors in various capacities, and provides investor services to over 600 corporate houses, comprising the best of Corporate India.

Website: http://www.karvy.com

Domain: ITES

Designation: Customer Support Associate

Eligibility Criteria:

  • B.E/ B.Tech, B.Com, B.Sc, BBA (any discipline) with minimum 55% aggregate throughout the academics and no backlogs Graduating in 2018.

CTC per Annum: INR 1,80,000

Job Description:

  • Answer incoming & outgoing calls from customers, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in the call centre database in a comprehensible way
  • Meet personal/team qualitative and quantitative targets
  • English Mandatory along with Hindi.

Bond Period: NA

Skills Required:

  • Required language proficiency in Hindi & English.

  • Knowledge of customer service principles and practices

  • Knowledge of call centre telephony and technology

Selection Process:

1st round: JAM (Just A Minute) 

2nd round: Business Interview

3rd round: HR Interview

Additional Information:

Please carry your updated resume, passport size photo & a govt issued photo ID proof.

Job Location: Madhapur (Hyderabad)

Placement drive updates:

Day/ Date of Interview: Wednesday, 06th June & Thursday, 07th June 2018

Number of students applied: 429

Number of selects: Zero