HGS is a leader in optimizing the customer experience and helping our clients to become more competitive.  HGS provides a full suite of business process management services from marketing and digital enablement services, consumer interaction services to platform enabling back office business services. By applying analytics and interaction transformation design to deliver innovation and thought leadership, HGS increases revenue, improves operating efficiency and helps to retain valuable customers. HGS expertise spans the telecommunications and media, healthcare, insurance, banking, consumer electronics and technology, retail, consumer packaged goods industries, as well as the public sector. HGS operates on a global landscape with 40,000 employees in 65 worldwide locations delivering localized solutions. HGS, part of the multi-billion dollar Hinduja Group, has over four decades of experience working with some of the world's most recognized brands.

Website: http://www.teamhgs.com/

Domain: BPO - Inbound Voice Process 

Designation: Customer Care Executive

Eligibility Criteria:

  • B.Com, B.Sc (any discipline) Graduates with minimum 60% aggregate throughout the academics and no backlogs Graduating in 2017.

CTC per Annum: INR 1,40,000

Job Description:

  • Attract potential customers by answering product and service questions; suggesting information about other products and services.
  • Maintain customer records by updating account information.
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Bond Period: NA

Skills Required:

  • Excellent Communication skills in English, Hindi, Urdu and Telugu – Any Two Languages are Mandate.

  • Should be a computer savvy

Selection Process:

1st round: HR interview

2nd round: Online assessment test

3rd round: Operations Manager round

4th round: Client round

Additional Information:

Please carry your updated resume, passport size photo & a govt issued photo ID proof.

Placement drive updates:

Number of students applied: 781

Number of students attended: 125

Number of students who have cleared the first round of tests conducted on 31st December’16: 32

Number of students who have cleared the second round of tests conducted on 4th January'17: 13

Number of selects: 04

TASK Congratulates the following students who got selected at HGS.

List of Selected Candidates:

S.NO Name of the Student TASK Registration Number Name of the College District Name
   1 Lalitha Mulikinati 56155407

Raja Bahadur Venkata Rama Reddy Women's College

   2 Bhavani Birru 116214402005 Priyanka Degree College for Womens Medchal
   3 Arram Shravya 117314474006

Rishi UBR Womens PG College

   4 SM Anirudha         NA

St. Pauls Degree and Pg College